KISAN CALL CENTRE

Kisan Call Centre Software is an MIS tool capturing the complete milieu of advisory services provided through Kisan Call Centre and providing backend data support to the knowledge
worker, while processing queries from the farmers. A central call centre has been established which takes queries of farmers and answers in their language within 72 hours. The software captures callers' details and the specifications of the query. Above information helps in analyzing area-wise, crop-wise and different quantum related to livestock, policy issues etc. In addition, it also helps identify pest attacks in any particular geographical area and the information collected is provided to the State Agriculture Department for taking timely suitable action through broadcasting on television, radio and Kisan call centre itself.